1. Introduction
Low-Tech IT Solutions (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website at lowtechit.com, use our client portal, or engage us for IT support services.
We are a locally owned and operated IT services company based in Savannah, Georgia, serving residential and business clients throughout the greater Savannah metropolitan area. This policy complies with applicable federal and state privacy laws, including the Georgia Personal Identity Protection Act (O.C.G.A. § 10-1-910 et seq.).
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website or services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact information: Your name, email address, phone number, and mailing or service address when you fill out our contact form, request a quote, schedule a service appointment, or become a client.
- Account credentials: Your email address and password when you create a client portal account.
- Service information: Details about your IT environment, devices, software, network configurations, and technical issues that you share with us during service engagements or through support tickets.
- Payment information: Billing address and payment method details. Credit card numbers and bank account information are processed directly by our payment processor (Stripe) and are never stored on our servers. We retain only the last four digits of your card number and the card type for your records.
- Communications: The content of messages, emails, support tickets, and phone call notes when you communicate with us.
2.2 Usage Data (Automatically Collected)
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and language preferences
- Operating system and device type (desktop, mobile, tablet)
- Pages visited, time spent on each page, and navigation path
- Referring URL (the page that linked you to us)
- Date and time of each visit
2.3 Information from Third Parties
We may receive information about you from referral partners, review platforms (such as Google Business), and advertising platforms (such as Google Ads or Meta Ads) when you interact with our advertisements or are referred to us by another business.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To provide, maintain, and improve our IT support, repair, installation, and managed services.
- Communication: To respond to your inquiries, send service updates, appointment confirmations, invoice notifications, and important security alerts.
- Billing and payments: To process payments, generate invoices, and manage your account balance.
- Service improvement: To analyze how our website and services are used, identify trends, and improve user experience.
- Marketing: To send you promotional communications about our services, only with your consent. You may opt out at any time.
- Security: To protect against unauthorized access, fraud, and abuse of our systems.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: With trusted third-party vendors who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf. Our current service providers include Supabase (database hosting), Stripe (payment processing), and Vercel (website hosting).
- Legal requirements: When required by law, subpoena, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Low-Tech IT Solutions, our clients, or the public.
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
- With your consent: When you explicitly authorize us to share your information with a specified third party.
5. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information, including:
- Encryption of all data in transit using TLS/SSL and encryption at rest for stored data
- Secure, access-controlled cloud hosting infrastructure with automatic backups
- Row-level security policies on our database to ensure clients can only access their own data
- Regular security audits and vulnerability assessments
- Employee access controls — only authorized personnel can access client data, and only to the extent necessary to perform their duties
- Secure password hashing — passwords are never stored in plain text
- Multi-factor authentication for administrative accounts
While we take all reasonable precautions to protect your data, no method of electronic storage or transmission is 100% secure. If you believe your information has been compromised, please contact us immediately at Admin@LowTechIT.com.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our site is used.
6.1 Types of Cookies We Use
- Essential cookies: Required for the website and client portal to function properly. These include session cookies for authentication and security tokens. These cannot be disabled.
- Analytics cookies: We may use analytics services (such as Google Analytics) to collect anonymized data about website usage, including pages visited, time on site, and traffic sources. This data helps us improve our website and marketing efforts.
- Preference cookies: Remember your settings and preferences (such as theme or language) to provide a more personalized experience.
6.2 Managing Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of certain features on our website, including the client portal.
7. Third-Party Services
We use the following third-party services to operate our business. Each has its own privacy policy governing how they handle your data:
- Supabase — Database hosting and authentication. Your account data and service records are stored on Supabase infrastructure with encryption at rest and in transit.
- Stripe — Payment processing. When you make a payment, your card details are transmitted directly to Stripe and are never stored on our servers. Stripe is PCI-DSS Level 1 compliant.
- Vercel — Website hosting and content delivery. Vercel serves our website and processes requests. Server logs may include your IP address and request details.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements:
- Active client records: For the duration of the client relationship plus 7 years after termination (per Georgia statute of limitations for contract claims).
- Invoices and payment records: 7 years from the date of the transaction (per IRS record-keeping requirements).
- Website analytics data: 26 months from collection.
- Contact form submissions: 2 years from last communication, unless the inquiry is converted to a client relationship.
- Support tickets and service notes: For the duration of the client relationship plus 3 years.
You may request deletion of your personal data at any time. We will comply with your request within 30 days, subject to any legal retention requirements.
9. Your Rights
You have the following rights regarding your personal information:
- Right to access: You may request a copy of all personal information we hold about you.
- Right to correction: You may request that we correct any inaccurate or incomplete information.
- Right to deletion: You may request that we delete your personal information, subject to legal retention requirements and active service obligations.
- Right to opt-out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly.
- Right to data portability: You may request your data in a standard, machine-readable format (such as CSV or JSON).
Under Georgia law, you are entitled to notification in the event of a data breach involving your personal identity information (as defined by O.C.G.A. § 10-1-912). We will provide such notification in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement.
To exercise any of these rights, contact us at Admin@LowTechIT.com or call (912) 429-6231. We will respond to all requests within 30 days.
10. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected information from your child, please contact us immediately at Admin@LowTechIT.com and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The effective date and last updated date at the top of this page will reflect the most recent revision.
For material changes, we will notify you by posting a prominent notice on our website, sending you an email (if we have your email address), or through the client portal. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Low-Tech IT Solutions
Savannah, GA
Phone: (912) 429-6231
Email: Admin@LowTechIT.com
For privacy-specific inquiries, you may also email us at privacy@lowtechit.com.