1. Acceptance of Terms
By accessing our website at lowtechit.com, using our client portal, or engaging Low-Tech IT Solutions (“we,” “us,” or “our”) for IT services, you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must not use our website or services.
If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.
2. Services Description
Low-Tech IT Solutions provides information technology support, repair, installation, consulting, and managed services for residential and business clients in the greater Savannah, Georgia area. Our services include, but are not limited to:
- Residential IT support: Computer repair, virus and malware removal, data backup and recovery, new device setup, hardware upgrades, smart home configuration, and in-home tech lessons.
- Business IT services: Managed IT plans with proactive monitoring, network design and installation, Microsoft 365 administration, cybersecurity assessments, VoIP phone systems, server management, and cloud migrations.
- Project work: Office network buildouts, server installations, security camera systems, structured cabling, full technology deployments, and IT infrastructure projects.
Specific services, scope of work, and deliverables for each engagement are outlined in individual service agreements, quotes, or invoices provided to the Client prior to commencement of work.
3. Service Plans and Pricing
3.1 One-Time Services (Break/Fix)
For one-time service calls, the scope and pricing are agreed upon before work begins. We provide a verbal or written estimate, and you authorize the work before we proceed. If additional issues are discovered during service, we will notify you and obtain approval before incurring additional charges.
3.2 Managed IT Plans
Managed IT plans are monthly subscription services that include proactive monitoring, maintenance, and support. Plans are billed monthly and operate on a month-to-month basis unless otherwise specified in a written agreement. Plan features, service levels, and per-user pricing are detailed on our website and in individual plan agreements.
3.3 Pricing and Price Changes
All prices listed on our website and in quotes are in US dollars and do not include applicable sales tax unless stated otherwise. Georgia state and local sales tax (currently 7% in Chatham County) will be added where required by law.
Pricing for recurring services (managed IT plans) is subject to change with a minimum of 30 days written notice via email. One-time service prices are guaranteed at the time of booking for 30 days. Project quotes are valid for 30 days from the date of issue unless otherwise stated.
4. Payment Terms
- One-time services: Payment is due upon completion of service unless other terms have been agreed in writing. We accept credit/debit cards, ACH transfers, checks, and cash.
- Managed IT plans: Billed monthly in advance on the 1st of each month. Payment is due within 15 days of the invoice date.
- Project work: For projects exceeding $1,000, a 50% deposit may be required before work begins, with the balance due upon project completion. Specific payment milestones may be outlined in the project agreement.
- Net-30 terms: Available for established business clients by request, subject to credit approval.
- Late payments: Invoices unpaid after 30 days past the due date are subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance. We reserve the right to suspend services for accounts more than 60 days past due, with 10 days written notice before suspension.
- Disputes: If you dispute any portion of an invoice, you must notify us in writing within 15 days of the invoice date. Undisputed amounts remain due per the original terms.
5. Service Level Agreement
We commit to the following response times based on issue priority for clients on managed IT plans:
- Critical (business down, security breach, data loss in progress): Initial response within 1 hour, 24/7 for Professional and Premium plans.
- High (major functionality impaired, affecting multiple users): Initial response within 4 business hours.
- Medium (single user impacted, workaround available): Initial response within 8 business hours.
- Low (minor issue, feature request, general question): Initial response within 24 business hours.
“Initial response” means acknowledgment of the issue and assignment of a technician, not necessarily resolution. Resolution times vary based on the complexity of the issue.
For one-time (break/fix) clients, we make every effort to schedule service within 24–48 hours, with same-day appointments available based on technician availability.
6. Limitation of Liability
To the maximum extent permitted by the laws of the State of Georgia:
- Liability cap: Low-Tech IT Solutions's total aggregate liability for any and all claims arising from or related to our services shall not exceed the total fees paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim.
- No consequential damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, loss of revenue, business interruption, cost of procurement of substitute services, or loss of business opportunity, regardless of the cause of action or theory of liability, even if we have been advised of the possibility of such damages.
These limitations apply to all claims in the aggregate, including those based on contract, tort (including negligence), strict liability, or any other theory.
7. Data and Privacy
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We take reasonable precautions to protect your data during service, including creating backups before performing potentially destructive operations. However, you are ultimately responsible for maintaining current backups of your important data at all times. We strongly recommend a 3-2-1 backup strategy (three copies, two media types, one off-site).
We treat all client information as confidential. Our technicians are trained in data handling best practices and are bound by confidentiality agreements. We will not disclose your business information, network configurations, credentials, or any other sensitive information to third parties without your consent, except as required by law.
8. Intellectual Property
- Your data: You retain full ownership of all your data, content, files, and business information. We claim no ownership interest in your data and will return or delete it upon request upon termination of services.
- Our tools and processes: All scripts, tools, templates, documentation, processes, and methodologies developed byLow-Tech IT Solutions remain our intellectual property. This includes monitoring configurations, automation scripts, and standard operating procedures, unless specifically created as custom deliverables under a project agreement.
- Website content: All content on our website, including text, graphics, logos, blog posts, and software, is our property or our licensors' property and is protected by copyright, trademark, and other intellectual property laws.
9. Termination
9.1 Termination by Either Party
Either party may terminate managed IT services or any ongoing service agreement with 30 days written notice to the other party, delivered via email or through the client portal. One-time services may be cancelled without penalty if cancellation occurs at least 4 hours before the scheduled appointment.
9.2 Immediate Termination
We reserve the right to suspend or terminate services immediately, without prior notice, in the following circumstances:
- Non-payment: Account is more than 60 days past due
- Misuse: You use our services for any illegal purpose, to harm others, or in violation of applicable law
- Abuse: You engage in abusive, threatening, or harassing behavior toward our staff
- Security: Your systems pose a security risk to our infrastructure or other clients
9.3 Effect of Termination
Upon termination, we will provide reasonable assistance in transitioning your IT management to another provider, including documentation of your environment and transfer of credentials, at our standard hourly rate. All outstanding invoices become immediately due and payable upon termination. Sections relating to liability, indemnification, intellectual property, confidentiality, and dispute resolution survive termination.
10. Dispute Resolution
These Terms and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.
Informal resolution: We strongly encourage clients to contact us directly to resolve any concerns before pursuing formal action. Most disputes can be resolved through a conversation. Please email us at Admin@LowTechIT.com or call (912) 429-6231.
Mediation: If a dispute cannot be resolved informally within 30 days, either party may request non-binding mediation in Chatham County, Georgia, before a mutually agreed-upon mediator. The costs of mediation shall be shared equally.
Jurisdiction: If mediation is unsuccessful or waived by mutual agreement, any legal action shall be brought exclusively in the state or federal courts located in Chatham County, Georgia. Both parties consent to personal jurisdiction and venue in such courts.
11. Warranty Disclaimer
11.1 Service Warranty
All labor is warranted for 30 days from the date of service. If the same issue recurs within 30 days due to our workmanship, we will re-address it at no additional charge. Replacement parts carry the manufacturer's warranty, and we will assist with warranty claims on parts we installed.
11.2 Warranty Exclusions
Our warranty does not cover issues caused by new viruses or malware, physical damage (drops, spills, power surges), unauthorized modifications by third parties, pre-existing conditions not identified during the original service, or problems unrelated to the original repair.
11.3 No Guarantee of Outcomes
EXCEPT FOR THE EXPRESS WARRANTY ABOVE, ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR WILL ACHIEVE SPECIFIC RESULTS.
Technology environments are inherently complex, and while we apply industry best practices and our professional expertise, we cannot guarantee specific performance outcomes, complete elimination of all vulnerabilities, or prevention of all future issues.
12. Force Majeure
Neither party shall be liable for any delay or failure to perform obligations under these Terms due to circumstances beyond their reasonable control, including but not limited to: natural disasters, severe weather events, fires, floods, epidemics or pandemics, acts of war or terrorism, government actions or orders, widespread power or internet outages, failures of third-party infrastructure providers, or supply chain disruptions affecting availability of parts or equipment.
The affected party shall notify the other party as soon as practicable and shall use reasonable efforts to mitigate the impact of the force majeure event.
13. Miscellaneous
13.1 Entire Agreement
These Terms, together with our Privacy Policy and any individual service agreements, quotes, or statements of work, constitute the entire agreement between you and Low-Tech IT Solutions regarding the subject matter hereof and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.
13.2 Amendments
We may update these Terms from time to time. The effective date and last updated date at the top of this page reflect the most recent revision. For managed IT clients, we will provide 30 days notice of material changes via email. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
13.3 Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
13.4 Waiver
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
13.5 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of all or substantially all of our assets.
13.6 Indemnification
You agree to indemnify and hold harmless Low-Tech IT Solutions, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of our services, your violation of these Terms, your violation of any applicable law, or your infringement of any third-party rights.
14. Contact Us
If you have questions about these Terms of Service, please contact us:
Low-Tech IT Solutions
Savannah, GA
Phone: (912) 429-6231
Email: Admin@LowTechIT.com